Integrated help page
Please inquire from the following when not understanding even if it sees "FAQ".
FREQUENTLY ASKED QUESTIONS
・Shopping Guide
・The password has been forgotten.
・license error
・The credit card cannot be used.
・I can't download the file.
・I want to download again the file I bought.
・It keeps asking me for password details when I try to play the video.
・Windows Media Player Support
・I want to buy DVDs
・I want to secede.
Ｑ：Shopping Guide
Ａ：
【How to buy】
The commodity select.
↓↓
[ADD TO CART]
↓↓
[Check out]
↓↓
Pay by credit card
↓↓
[DOWNLOAD]
Ｑ：The password has been forgotten.
Ａ：
Please input only the registered mail address on the following pages and push the reissue button when you forget the password.
A new password reaches by mail.
※Please copy it when the password is long.
Ｑ：license error
Ａ：
The license is reissued.
Please contact XCREAM
XCREAM Support
Ｑ：The credit card cannot be used.
Ａ：
The free email of @yahoo.com cannot be used.
Please apply in the mail addresses other than @yahoo.com.
To prevent the card abuse at on-line processing, the security code was introduced.
It is a figure of three digits (Or, four digits) printed on the back side of the credit card.
- To prevent the card abuse at on-line processing
Please settle credit by the above-mentioned method.
It might be a credit card that cannot use your credit card that cannot be used in Japan.
Please try with other credit cards.
Ｑ：It is not possible to download it.
Ａ：
Please test the following method.
・The firewall etc. are effective.
File might not be able to be downloaded normally with the personal computer that installs the anti-virus software and the firewall, etc.
Please temporarily stop the firewall or test download again after completely ending software when you use these security software.
・Free space shortage of drive
Download stops on the way, and when there is no free space enough for the drive at the download destination,
the copy of the file cannot be completed from the folder of the temporary file and it is likely to stop.
・Speed shortage of line
Speed shortage becomes unstable, and the probability of failing in download rises when the speed of the line is not enough.
If it is not a broadband environment, it is not possible to download it.
Please download it by the broadband environment.
Ｑ：I want to download the bought file again.
Ａ：
It is possible to download it on the purchase history page again.
Ｑ：It keeps asking me for password details when I try to play the video.
Ａ：
Please input the password of XCREAM when reproducing.
Ｑ：Windows Media Player Support
Ａ：
On the following pages
Please confirm the setting of Windows Media Player.
Ｑ：I want to buy DVDs
Ａ：
DVD is not sold, it is not possible to send it.
It is because it is a download shopping mall.
Ｑ：I want to secede.
Ａ：
The deletion is possible.
Is it good though it becomes impossible to download the purchase commodity again?
Please contact the registered information deletion XCREAM.
